Terms And Conditions

1 – GENERAL PROVISIONS
1.1 These general terms and conditions of sale (hereinafter referred to as “Terms”) apply to all physical products and merchandise made available to the public on the SNA GZ company's website (hereinafter “the Company”) under the domain name https://jeanrenardmusic-store.com/ (hereinafter “the Site”). These products include phonograms (CDs, vinyl records, etc.), videograms (DVDs, Blu-Rays, etc.), and "merchandise" products (clothing, bags, posters, accessories, stationery products, etc.), as well as other "derivative" products (hereinafter collectively referred to as “Products”).

1.2 The sale offers for Products on the Site are reserved for individuals who are of legal age or minors with legal capacity (with authorization from their parents or guardians) for personal purchases only. Products purchased on the Site are intended for the personal use of the Clients and are not for professional exploitation, including resale.

1.3 Any person who has made or is in the process of making a purchase on the Site is hereinafter referred to as “the Client.”

2 – APPLICATION OF THE TERMS
2.1 These Terms become effective once the Client places an order as specified in Article 4 below. The Client must read and explicitly accept these Terms without restriction by checking the appropriate box before registering the concerned order in accordance with Article 4.2.

2.2 The Company reserves the right to modify all or part of these Terms at any time. These Terms, unless otherwise specified by the Company, shall prevail over any other documents or conditions, which the Client expressly acknowledges and accepts.

2.3 The applicable Terms for a specific purchase will be those published on the Site at the time the order is placed.

3 – CREATION OF A CLIENT ACCOUNT
3.1 To place an order on the Site, the Client must create a personal account by accurately completing the account creation form and providing certain identifying information. This personal account will be created during the Client’s first purchase on the Site.

The Client must provide the following information:
First and last name / Company name
Title
Email address / Username
Delivery address / Billing address
Password
All this information is mandatory for creating the account. Reference is made to Article 10.3 regarding the personal data collected by the Company.

3.2 Any duly completed account creation request is sent to the Company, which acknowledges receipt by email and activates a client account (hereinafter “Client Account”).

3.3 The Client is solely responsible for maintaining the confidentiality of their password and username, as well as any orders placed through their Client Account. The Client is also solely responsible for the consequences of sharing this information with any third party. The Client commits to ensuring that the information provided during account creation is accurate, complete, and regularly updated through their Client Account. The Company cannot be held responsible for any errors resulting from the use of incorrect information on the Client Account.

4 – ORDERS
4.1 Orders can be placed worldwide. Any order placed by a Client residing outside of France will be processed according to these Terms, subject to any applicable legal provisions in the Client’s country of residence.

4.2 To place an order, the Client agrees to follow the procedure below:
Log in to their Client Account.
Select the desired Product(s) (specifying the size and quantity) by clicking “Add to cart.”
Click “View my cart” to review the order summary, displaying the selected Products, the price of each Product, and the total price including taxes.
Click “Proceed to checkout.”
Enter the delivery address if it was not already saved during account creation as specified in Article 3.
Select the delivery method.
Pay for the order by clicking “Proceed to payment” or another link indicating that placing an order obligates payment.
The Client can modify or delete the order, including the selection of Products and the provided identification information (billing and/or delivery address), until the payment is confirmed.

The Client must accept these Terms by checking the designated box after thoroughly reading them, to confirm payment.

4.3 Payment is made online by credit card (Visa, American Express, MasterCard, or any other accepted card) or through any other secure online payment method chosen by the Company and indicated to the Client during the payment process. The Client must provide the following payment details:
Credit card number
Card expiration date
CVV code
All this information is required to process the order. Reference is made to Article 10.3 regarding the personal data collected by the Company.

The Company will charge the total amount of the order before shipment. This total amount will be the one displayed on the order summary page and the order form sent to the Client. The Products remain the Company’s property until the full payment of the order is received.

4.4 The Client finalizes their order by making the payment. The data recorded by the Company serves as proof of the nature, content, and date of the order. Each order is archived by the Company and can be accessed by the Client upon written request to the Company’s Customer Service (cs.jeanrenardmusic.com).

4.5 The Company will confirm the order by sending an email to the Client’s provided email address. This receipt will include the order number, description of the Products, unit price including taxes, total order amount excluding and including taxes, delivery country, shipping costs, and applicable VAT.

The Company’s email confirmation finalizes the Client’s order. However, the Company reserves the right to refuse or cancel an order from a Client in cases such as:
Previous disputes with the Client regarding payment of a prior order;
Payment authorization refusal by banking institutions.
If the Company cannot fulfill the Client’s order, it will notify the Client via email as soon as possible and, if payment has already been received, will refund the amount.

4.6 The email confirmation includes a link for the Client to download the corresponding invoice and provides an estimated delivery date.

5 – PRICES
5.1 The prices of the Products on the Site are indicated in euros, inclusive of all taxes, excluding shipping costs. The applicable VAT will be the one in effect under French law at the time of the order. The VAT amount is specified on the order form, invoice, and order summary, along with the Product(s) selected by the Client, their respective prices, shipping costs, and the total order amount.

5.2 The Company reserves the right to change its prices at any time. The Products are billed based on the prices in effect at the time the order is placed.

5.3 For Products shipped outside France, customs duties, import taxes, or other taxes may apply. The Client is responsible for any necessary administrative procedures and payments for these charges. The paid price does not include such additional costs.

The full payment transfers ownership of the Products to the Client.

6 – DELIVERY
6.1 Products are delivered to the address provided by the Client during the creation of their Client Account or when placing the order.

Orders containing multiple Products will be delivered to a single address.

6.2 Available Products are shipped within 3 to 5 days after the Company receives the payment. Delivery times vary as indicated below.

6.3 The Client can choose from the following delivery options:
Home delivery: Delivery time ranges from 2 to 15 days, depending on the destination. If the Client is absent and the package is too large for the mailbox, it will be available at the local post office. The Client has 15 days to collect the package; otherwise, it will be returned to the Company and cannot be re-sent.
Point Relais delivery: Delivery time ranges from 2 to 15 business days, depending on the destination. The Client can select a Point Relais after payment. If not specified, the Company will choose one from the available nearby options.
6.4 The Client assumes the risk of damage or loss during transport and must report any issues within 3 days of receiving the delivery by sending a registered letter with return receipt to the carrier.

7 - CONFORMITY OR DEFECTS OF PRODUCTS - WARRANTIES
7.1
In the event that a Product delivered by the Company is defective or does not conform to the order, the Customer may notify the Company by email (cs.jeanrenardmusic.com) or by registered mail with acknowledgment of receipt addressed to the attention of the Company’s Customer Service, detailing the non-conformity or defects of the Product within 30 (thirty) days of the delivery date of said Product, accompanied by proof of purchase (order form or invoice).

The Company will proceed at the Customer's choice:
either a full refund of the Product price (including shipping costs and return costs upon presentation of proof) if the Customer returns the Product to the Company;
or, if possible, the exchange of said Product;
subject to the application of the provisions of Article L.217-9 of the Consumer Code. The Customer must specify this choice in the aforementioned letter. If not, the Company will proceed with a refund.

This warranty will not apply to defects caused by the Customer’s use of the Product, which is not in accordance with the normal use of the Product, nor to the implementation of the conformity warranty after the expiration of the aforementioned period. Additionally, it is the Customer's responsibility to ensure that the conditions for returning the Product to the Company are similar to those of the initial shipment, particularly to cover the risks of loss or deterioration of the Product, which are exclusively the Customer's responsibility.

7.2
The Products offered for sale comply with French legislation in force at the date of the order. It is the responsibility of each Customer located outside French territory to check with the local authorities about the possibilities of importing and using each Product they intend to order and their compliance with the legislation in force in the country of delivery concerned. Consequently, the Seller's responsibility cannot be engaged in any way due to the non-compliance of one or more Product(s) ordered with the local regulations of the said country.

7.3
The provisions of this Article 7 do not affect:
on the one hand, the right of withdrawal that each Customer has under Article L.121-20-12 of the Consumer Code and described in Article 8 below,
on the other hand, the benefit of the legal warranty against hidden defects provided for the benefit of each Customer in accordance with the provisions of Article 1641 and following of the Civil Code.

8 - RIGHT OF WITHDRAWAL / REFUND - EXCHANGE
8.1
In compliance with the legislative provisions in force, the Customer has a period of 14 (fourteen) days from the receipt of the Product(s) to exercise their right of withdrawal with the Company as provided for in Article L. 221-18 of the Consumer Code without having to justify their decision. In case of an order of multiple Products, the withdrawal period starts upon receipt of the last Product of the said order.

8.2
To exercise their right of withdrawal, the Customer must notify the Company within the said period in writing:
either by email (cs.jeanrenardmusic.com);
or by logging into their Customer Account from the "Order Detail" section.
The Product(s) concerned must be returned by the Customer, at their exclusive expense, within 14 (fourteen) days following the exercise of the right of withdrawal to the postal address of the Product shipment location or any other address indicated to them via their Customer Account by the Company.

8.3
In case of withdrawal, the Product(s) must be returned to the Company in their packaging, when it comes to CDs and/or DVDs and/or merchandising products, and in any case in their original condition (i.e., new condition allowing the Company to resell the Products). Consequently, any opened product or any product that has suffered damage will not be taken back or refunded by the Company.

8.4
According to Article L.221-28, audio and video recordings cannot be returned if unsealed. Furthermore, incomplete, damaged, or soiled Products cannot be fully refunded (a reduction in the refund may be applied by the Company) nor exchanged.

9 - REFUND - EXCHANGE
9.1
The refund by the Company, pursuant to Articles 7 and 8 above as the case may be, will be made no later than 14 (fourteen) days following the date on which the Customer notified the Company of the receipt of the defective and/or returned Product(s) by crediting the Customer's bank account used for the corresponding order.

9.2
The refund will only cover the sale price of the Product(s) concerned, excluding initial shipping and return costs, which will be borne by the Customer if the return of the Product(s) is due to:
the right of withdrawal exercised by the Customer,
a request for a product exchange previously confirmed by the Company.
10 - INTELLECTUAL PROPERTY - PERSONAL DATA
10.1
All intellectual property rights related to the Website and those related to the texts (including Product descriptions), Product photographs, photographs, graphic works, logos reproduced on the Website or on Product packaging (notably covers), presented on the Website are the exclusive property of the rights holders, mainly the Company. Any reproduction and/or use of the aforementioned elements, even partial, is strictly prohibited.

10.2
The Products offered for sale on the Website may include musical, audiovisual, literary, graphic, photographic, plastic works (this list is not exhaustive) protected by copyright, as well as phonograms and/or videograms protected by neighboring rights. The Customer agrees to comply with all applicable laws, regulations, European directives, and international conventions related to intellectual property when using these Products and the works, phonograms, and videograms incorporated in them. The Company cannot be held responsible for any unlawful and/or infringing uses by the Customer.

10.3
All information related to the collection and processing by the Company of personal data provided by the Customer in connection with their order(s), and more generally the protection of such data, is contained in the Privacy Policy accessible on the Website via the "Privacy Policy" link, which the Customer acknowledges having read before placing any order on the Website.

11 - FORCE MAJEURE / ADMINISTRATIVE RESTRICTIONS
The Company’s responsibility cannot be engaged if the non-performance or delay in the performance of any of its obligations described in these T&Cs results from:
a case of force majeure, as defined and upheld by the jurisprudence of French courts and tribunals;
regulatory restrictions, existing or future administrative prohibitions resulting from a pandemic and/or health crisis.
12 - REQUEST FOR INFORMATION AND CLAIMS - APPLICABLE LAW
12.1
For any information, question, or claim, the Customer may contact the Seller's Customer Relations Service:
by email: cs@jeanrenardmusic.com
(by postal mail at the following address:)

12.2 Sales contracts concluded under these T&Cs are exclusively governed by French law, regardless of the Customer's delivery and/or residence address. In case of dispute and in the absence of an amicable agreement, the competent courts located in Paris will have sole jurisdiction to handle the dispute.